Returns & Exchanges

At dinnerwarepfaltzgraff.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we gladly accept returns and exchanges within 60 days of purchase for most items.

To Initiate a Return or Exchange:

Please start your return or exchange by visiting our online portal at dinnerwarepfaltzgraff.com. This is the fastest and most efficient method to process your request.

Important Return Information:

  • You will need your order number and the email address used to place the order.
  • Return shipping fees are the responsibility of the customer, except in cases of our error or defective merchandise.
  • Original shipping charges are non-refundable.
  • All items must be returned in their original, unused, and resalable condition, with all original packaging and tags attached.
  • A refund will be issued to the original form of payment once the returned item is received and inspected. Please allow time for processing after we receive your return.

Non-Returnable Items:

For health and safety reasons, the following items are considered final sale and cannot be returned or exchanged:

  • Monogrammed, personalized, or custom-made products
  • Used or damaged products
  • Clearance merchandise

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue as quickly as possible, which may include sending a replacement or issuing a refund.

Return Policy for Gifts:

Gifts may be returned for store credit within 60 days of purchase. The refund will be issued in the form of an e-gift card.

Return Policy for Final Sale Items:

All final sale items, including clearance, are marked as such at the time of purchase and cannot be returned or refunded.

Return Policy for Used or Damaged Products:

We cannot accept returns on any items that show signs of use or are not in their original condition.

Exchanges:

We are happy to assist with exchanges for a different size or color, subject to availability. Please initiate your exchange through our online portal.

Refund Timeline:

After we receive your return, please allow time for us to process it. Once processed, refunds may take additional time to appear on your original payment method.

International Returns:

We are unable to accept returns from international addresses at this time.

Additional Questions?

For any other questions regarding returns and exchanges, please visit our online portal for assistance.